Agentic Commerce for Square

Turn SMS & WhatsApp conversations into Square sales

Your customers are already texting. Txted.ai turns those conversations into purchases — from product questions to checkout to post-sale support, all in one thread.

✗ Not a basic chatbot ✓ More orders, less support tickets
See demo videos ↓
9:41 AM
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😀 📎
2:30 PM
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Returning Customer
👤 Your Profile
Roast: Dark Roast, Medium Grind
Preferences: Organic, Fair Trade
Past Favorites: Ethiopian Yirgacheffe
Last Order: Dec 15, 2025
😀 📎
9:43 AM
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1. Cold Brew Coffee Kit
$68.00
Best seller! Cold brew maker + 12oz specialty beans.
2. Barista Bundle
$75.00
Ceramic mug set + hand grinder + beans.
3. World Tour Collection
$59.00
3 single-origin coffees + storage tin.
😀 📎
4:47 PM
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☕
*Cold Brew Coffee Kit*
$68.00 | In Stock (45 available)
Premium glass cold brew maker paired with our signature dark roast beans. This bestselling kit delivers smooth, low-acid coffee in 12-24 hours. Perfect for coffee lovers who want cafe-quality at home!
Ready to add this to your cart?
Reply STOP to opt out or HELP for assistance. -- Powered by Txted.ai
😀 📎
9:45 AM
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🛒 Your Cart
Cold Brew Coffee Kit - $68.00
Total: $68.00
🛒 Updated Cart
Cold Brew Coffee Kit - $68.00
Ceramic Mug Set - $24.00
✓ FREE Shipping
Total: $92.00
😀 📎
10:15 AM
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After Purchase
🎁 Recommended For You
☕
Pour-Over Dripper
Brings out Ethiopian bright notes
20% OFF
🌙
Decaf Evening Blend
Complete your coffee ritual
15% OFF
😀 📎
9:50
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Order #UC-4521 DRAFT
Cold Brew Coffee Kit
Gift Wrapping
Total: $73.00
Order #UC-4521 CONFIRMED
Cold Brew Coffee Kit
Gift Wrapping
FREE Shipping
Total Paid: $73.00
😀 📎
2:15 PM
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Next Day 2:15 PM
📦 Order Shipped!
Order: #UC-4521
Carrier: FedEx
Tracking: 7291038475
Est. Delivery: Jan 15
Order #UC-4521 IN TRANSIT
Location: Denver, CO
Est. Delivery: Tomorrow by 5pm
Jan 15, 11:42 AM
🎯 Delivered!
Order: #UC-4521
Status: Left at front door
Time: 11:42 AM
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10:30 AM
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📋 Ticket #SUP-892
Type: Order Issue
Order: #UC-4521
Issue: Item damaged
Status: Submitted
😀 📎

Welcome & Onboarding

AI greets customers, introduces capabilities, and starts gathering preferences for personalized recommendations.

Customer Journey

One thread. Five steps. Zero friction.

From first question to loyal customer - all in the same conversation thread.

1

Ask

Customer texts for help choosing, gift advice, or recommendations

2

Shop

AI recommends products, shows options, and adds to cart

3

Buy

Checkout with payment and shipping - all in the chat

4

Track

Order confirmations and shipping updates delivered automatically

5

Support

Returns, exchanges, questions - handled in the same thread

Ready to turn conversations into conversions?

Capabilities

Pre-sale and post-sale. One AI agent.

Turn browsers into buyers and buyers into repeat customers.

💬

Guided Selling

Personalized Recommendations AI asks about preferences, budget, and needs to suggest perfect products
Product Discovery Customers browse your catalog through natural conversation
Instant Answers Questions about sizing, ingredients, shipping answered in <2 seconds
Smart Upsells AI suggests complementary products at the right moment
💳

In-Chat Checkout

One-Tap Checkout Payment link sent directly in the conversation
Saved Payment Info Returning customers checkout with one tap
Abandonment Insights See top products with high cart abandonment and get AI recommendations
Square Sync Orders appear in your Square Dashboard instantly

Conversion Funnel

Viewed 1.2k
Added 68% 847
Checkout 62% 524
Paid 74% 387
31% conversion
Abandonment Opportunities
Ethiopian Single Origin 42% drop
Barista Bundle 38% drop
Cold Brew Starter Kit 35% drop

Be one of the first Square merchants to launch with Txted.ai

Post-Sale

Support that builds loyalty

Order tracking, returns, and support - all in the same thread where they bought. No forms. No hold music.

🔒

Full Customer Context

Every ticket includes order history, past conversations, and customer details.

📦

Order Tracking

Customers text "where's my order?" and get real-time shipping updates instantly.

📄

Auto-Generated Tickets

AI recognizes support issues and creates tickets automatically with full conversation context.

🔃

Returns & Exchanges

Process returns, generate labels, and initiate exchanges - all through text.

Post-Sale Dashboard

Live
12
Pending Orders
5
Open Tickets
89%
CSAT Score
#1042 Return Request Sarah M. High
#1041 Where's my order? Mike T. Medium
#1040 Exchange Size Lisa K. Low
Top Issues
sizing issues 24 shipping delay 18 wrong item 12
Top Products with Tickets
Hydrating Serum 15 Vitamin C Cream 9
Features

Everything you need. Nothing you don't.

🛒

In-Chat Checkout

Complete purchases without leaving SMS or WhatsApp. No web redirect means no 70-80% cart abandonment.

⚡

Instant AI Responses

24/7 availability with less than 2-second response time. Your AI agent handles product questions, recommendations, and support.

💰

Smart Upselling

AI-powered add-on suggestions during checkout conversations. Increase average order value naturally.

📂

Auto-Synced Catalog

Your Square products, inventory, and pricing sync automatically. Zero manual updates needed.

🎯

Guided Discovery

AI recommends products based on customer preferences, budget, and needs - like a personal shopping assistant.

📈

ROI Dashboard

Track real metrics: revenue generated, tickets handled, time saved. Know exactly what your AI agent earns and saves.

Why txted.ai

Not your average chat tool

Purpose-built for Square commerce, not just support.

Feature txted.ai Others
In-chat checkout (no redirect) ✓ ✗
SMS & WhatsApp native ✓ ✗
Real-time Square Sync ✓ Limited
Revenue tracking ($ earned) ✓ ✗
Customer info remembered ✓ ✗
AI-powered recommendations ✓ Basic
Ticket system with context ✓ Separate tool

See how Txted.ai outperforms basic chatbots

<2s

Response Time

24/7

AI Availability

0

Manual Updates

1

Thread to Purchase

Launching Soon

Join the first Square merchants to offer AI-powered conversational commerce. Get early access and personalized onboarding.